Thank you for choosing Outpostology LLC! We are committed to providing you with high-quality tents and sleeping bags and want you to be satisfied with your purchase. However, it is important to understand the circumstances that may require a return or refund. Below is our refund and return policy:

1. Return Period

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your item. Please note that all returns must be in the original packaging, unused, and in good condition.

2. Return Eligibility

The following items are not eligible for return:

Used items

Items not in the original packaging

Specially customized or personalized items

Items beyond the return period

3. Requesting a Refund or Return

To request a refund or return, please follow the steps below:

Contacting Customer Service: Contact our Customer Service team by email (avi@outpostology.cloud) or phone (+1 9297993312) with your order number and the reason for your return.

Obtaining a Return Authorization: We will review your request and provide you with a Return Merchandise Authorization (RMA) number and a return address. Packing the Item: Place the item in its original packaging, ensuring all accessories and instructions are included, and include the RMA number.

Returning the Item: Return the item to the specified address using a tracked carrier. Please retain the shipping receipt for future reference.

4. Refund Processing

Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method and may take 5-10 business days to process. Please note that shipping costs are generally non-refundable unless the cause of the return is our fault.

5. Exchange Policy

If you require an exchange, please follow the return process outlined above. Once we receive the returned item, we will process your new order and send you a new confirmation.

Thank you for choosing Outpostology LLC. We look forward to serving you!